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Terms & Conditions

We are delighted that you have chosen to buy your used vehicle from Dyson Cars Ltd. We have done everything possible to ensure your vehicle meets your expectations but in the unlikely event that you encounter a problem we are here to help.

We have a dedicated aftersales department who ensure you have a positive customer experience. The team are available by e-mail or telephone. If you have any issues whatsoever, please get in touch with our Aftersales team and they will endeavour to resolve your problem by return:

Telephone: 01992 666676
Email: info@aftersalesservice.co.uk

Terms & Conditions:
Deposits to secure vehicles are non refundable.
Refunds within the first 30 days of ownership are subject to you, the customer, demonstrating that the serious fault existed on the car when you purchased it.
It is the customers responsibility to return the vehicle to Dyson Cars ltd for inspection before any repairs or refunds are authorised or carried out.
Refunds will be issued within 14 days once the vehicle has been returned and inspected. If there was a part exchange, and this car is still available, Dyson Cars Ltd, reserve the right to return the car as part of the refund, at the part exchange value, less any costs incurred on the car (paintwork, service work etc), or retain the part exchange car and provide the monetary value instead.
Where a customer had negative equity, it will be their responsibility to repay the amount to Dyson Cars Ltd once the car has been returned. Any finance agreement will be cleared once the car is returned.
Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or refund.
Service items required are not considered reasons for returning a vehicle. It is the customers' responsibility to maintain the car once purchased.
This does not apply to vehicles bought for high performance, commercial use, taxi or hire, reward purposes or trade purposes.

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Contact Details

Dyson Cars Ltd
Greenview
Holyfield
Waltham Abbey
Essex
EN9 2EW 01992 843943 07441 954911

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